Business Products & Services Company



Funding Goal
Funding Raised So Far $84,255,816
Funding Commitments $0
Funding Remaining
Funding Type Common Equity
Pre-Money Valuation
Investor Ownership
Interest / Dividend
Previous Funding

Company Overview

Clarabridge is the leading provider of intelligent Customer Experience Management (CEM) solutions for the worlds top brands. As the premier provider of CEM, Clarabridge enables Global 1000 businesses to intelligently listen to, analyze, operationalize, and measure multi-source customer feedback, through intelligent sentiment and text analytics. Insights extracted through Clarabridge enable organizations to create a universal understanding of their customers, partners, and employees; make actionable business decisions with measurable ROI, and collaborate on those decisions both internally with stakeholders and externally with customers. With hundreds of CEM implementations, Clarabridge is the 7th fastest growing software company, powering the CEM programs for companies such as B/E Aerospace, Best Buy, Charming Shoppes, Inc., Choice Hotels, Dell, Expedia, E.ON, Fidelity, Gaylord Hotels, Government of British Columbia, Intuit, J.D. Power, LOral USA, Marriott International, PetSmart, QVC Inc., Sage North America, United Airlines, Walmart, Walgreens, and Wendys International. Clarabridge is privately held with offices in Reston, VA, San Francisco, CA, and London, UK.

For more information, visit or on Twitter: @clarabridge.

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Business Summary

Company Age
Prior Year Revenue
Current Year Revenue
Next Year Revenue


Sid Banerjee
Chief Executive Officer
Sid B......

A Greater Washington Ernst & Young Entrepreneur of the Year in IT services, Sid is the CEO and Co-Founder of Clarabridge. Sid provides executive leadership and strategic direction and is a well-known expert in customer experience, business intelligence, and text mining.

Prior to Clarabridge, he co-founded Claraview, a leading BI strategy and technology consultancy firm. Under Sid's leadership, Claraview grew into a thriving services firm with over 130 employees without any outside funding. Claraview was acquired by Teradata, a leading data warehousing and business intelligence company, in March 2008.

Over his career, Sid has amassed nearly 20 years of business intelligence leadership experience. A founding employee at MicroStrategy, he held Vice President-level positions in both product marketing and worldwide services.

Bas Brukx
Chief Financial Officer
Bas B......

Bas B...... is a seasoned financial executive with more than 17 years of experience in financial, strategic and operational planning for high growth technology companies. Most recently, Bas was Vice President of Financial Planning and Analysis at Vocus, a leading provider of cloud marketing software.

Bas led a team that was responsible for all quarterly and annual planning activities, results analysis and management reporting for Vocus' world-wide operations.

During his tenure at Vocus, Bas was instrumental in helping the company grow to over $200M in annualized sales and 1,200 employees, obtain several rounds of venture capital, complete a successful initial public offering in December of 2005, and played a lead role in the close and integration of ten acquisitions.

Prior to Vocus, Bas held several financial management positions at Nexchange, WorldPort Communications and MCI Worldcom.

Brendan Haggerty
Chief Technology Officer
Brendan H......

Brendan brings over 15 years experience in managing, developing, and implementing enterprise applications.

Prior to joining Clarabridge, H...... was cross product lead at SAP, where he was responsible for coordinating and managing product release activities.

Prior to this position, H...... served as vice president at C-Systems International and senior principal at American Management Systems (AMS).

Brendan received his M.S. in Electronic Commerce from Carnegie Mellon and a B.S. in Computer Science from Bucknell University.

Melissa Pippine
Vice President Marketing
Melissa P......

As Vice President of Marketing at Clarabridge, Melissa is responsible for overall corporate and product marketing strategy, planning and execution.

While at Clarabridge, Melissa and her teams have launched new products including Clarabridge Collaborate Engage, branding, messaging and events elevating Clarabridge to the leading provider of Customer Experience Management.

Prior to her current role, Melissa served as Director of Product Management at Clarabridge, where she oversaw all aspects of product design, launch and roadmap.

Jason Schneider
Vice President Sales
Jason S......

As Senior Vice President of Sales, Jason S...... is responsible for delivering Clarabridge top line growth numbers globally for the company. Jason brings 14 years of sales experience and leadership to his role.

While at Clarabridge Jason and his team have been responsible for the accelerated growth of the companys revenues for the last few years.

He established a world-class sales process, people and organization to support customers, prospects and employees.

Prior to Clarabridge, Jason served as Director for Sales for Comverse, Inc. and CSG Systems. In addition, Jason brings excellent technical and financial skills to his rolebased on his Product Manager position at Lucent Software Products Group and Financial Analyst for Lucents Kenan Systems.

Jason currently sits on the Education Committee for the Customer Experience Professionals Association (CXPA).

Michael Ackerman
Vice President
Michael A......

As Vice President of Operations, Michael is responsible for all levels of customer support, internal information technology capabilities, data center operations and the corporate security program. Michael and his teams strive to provide outstanding customer service to the Clarabridge community through world class support.

Additionally, his teams ensure the availability of our hosted solutions while also ensuring that systems are secured from threats.

Prior to his current role, Michael served as Senior Director of Product Management at Clarabridge, where he oversaw many of the early release of the Clarabridge product. Michael joined Clarabridge in 2007 as a Director of Release Management, helping to coordinate the Engineering team activities throughout the software development and testing cycles.

Prior to joining Clarabridge, Michael spent 13 years at Accenture. His most recent role there was as the North American lead of the Data Management and Architecture practice.

Beth Fulton
Vice President
Beth F......

As Vice President of Services Program Management Beth is responsible for ensuring that Clarabridge meets their customers expectations through the successful and timely delivery of Clarabridge projects. Having joined Clarabridge at the beginning of 2011 as an Engagement Manager, Beth has leveraged her 13 years of software delivery experience for both government and commercial organizations, to successfully implement multiple Clarabridge projects.

Her understanding of each customers technical requirements, as well as their nuanced objectives and goals, has enabled her to exceed customer expectations on multiple, diverse programs.

Prior to joining Clarabridge, Beth served as a Consulting Director for Johnston McLamb (CRGT), where she oversaw projects for the United States Postal Service (USPS) and United States Department of Agriculture (USDA).

Other project management and consulting positions were held at Harmony Information Systems, ExcelaCom Inc.

Emily Markmann
Vice President
Emily M......

As the Vice President of Human Resources for Clarabridge, Emily M...... provides strategic human resources leadership and oversight through the development, implementation and management of HR programs and initiatives specifically aligned with organizational goals.

She brings to Clarabridge deep expertise to drive significant growth through innovative strategies to attract and retain top talent and maximize employee potential.

Emily serves as a key member of the Clarabridge leadership team and leads a team of HR professionals who provide day-to-day support in talent acquisition, general HR support to Clarabridge employees, competitive compensation and benefits programs and performance management.

For more than 15 years, Emily has held several Human Resources and Business Operations leadership roles.

Eric Needy
Vice President
Eric N......

As Vice President of Consulting Services, Eric leverages his more than 15 years in Information Technology and provides leadership and management of the Technical Consulting, Business Insights Analytics, and Education Services teams. Prior to his current role, Eric served as Clarabridges Director of Retail and CPG group, where he oversaw the deployment of some of Clarabridges largest implementations. He joined Clarabridge in 2007 as a Technical Consultant and over the years has been an integral part of the Services organizations growth.

Prior to joining Clarabridge, Eric was Director of Software Engineering for JDSU and Privaris where he was responsible for the design and development of software solutions for embedded devices. Eric holds a BS in Computer Science from Penn State University.

Tom Roberts
Tom R......

Tom R...... joined Harbert in 2002 as a founding member of the HVP Investment Team. HVP is the early growth stage venture capital arm of Harbert Management Corporation, one of the leading asset management firms in the Southeast with approximately $3 billion in committed capital under management.

He currently serves on the boards of AireWire, ControlScan, Invincea and JackBe, and is a board observer at Clarabridge. He also led HVPs investments in and served on the board of Agility Healthcare, an RFID software company which was sold in an attractive exit to GE Healthcare in September 2008. In December 2010, he was selected to serve a two year term as a Venture Capital Consultant to the Defense Venture Catalyst Initiative (DeVenCi), a Department of Defense (DoD) program to identify and accelerate adoption of emerging commercial technologies by DoD constituents. He is also a board member of the Mid-Atlantic Venture Association (MAVA).

David Blundin
David B......

David B...... is the founder of Link Ventures. He is also the CEO of Vestmark, Inc.

Previously, David was Chief Technologist at Vignette Corporation which has over 1,000 enterprise customers including seven of the top ten firms in the Financial Services sector. Prior to Vignette, David was the founder, CEO and Chairman of DataSage, Inc.

DataSage was acquired by Vignette in a half-billion dollar transaction in January of 2000. DataSage's software enabled businesses to centrally capture and analyze all of their electronic interactions - often involving terabytes of information - and use that information to personalize interactions with customers.

In 1998 and 1999 DataSage was selected to the DataWarehouse 100. In 1999 DataSage received a DM Review World Class Solution Award and was selected to Computerworld's 100 Emerging Companies to Watch.

Prior to 1997, David was the President and CEO of Cirrus Recognition Systems, a data mining software company.

Don Rainey
Don R......

Don R...... joined Grotech Ventures as a general partner in September 2007. With over $1B US under management, Grotech focuses on early stage information technology companies. Don currently serves on the boards of Grotech portfolio companies Clarabridge, GramercyOne, HelloWallet, LivingSocial, Personal, SnappCloud and Zenoss.

In Fall 2008, Don was appointed for a second term as an emerging technology consultant to the Chief Information Officer of the US Department of Defense through the DeVenCi Program. The DeVenCi Program consists of a handful of venture capitalists who research and nominate companies to solve the US Department of Defenses's unmet technology needs.

Don is also an Organizing Board member of the prestigious MindShare forum. In this role, he helps CEOs from the Greater Washington Metropolitan region's most promising start-ups build long-term sustainable companies.

Jonathan Perl
Jonathan P......

Mr. P...... is a General Partner at Boulder Ventures and has more than 12 years of investing experience, focused primarily on early-stage information technology companies.

He led Boulder Ventures' successful investments in iLumin Software (acquired by Computer Associates) and Era (acquired by SRA International), and is on the Boards of Millennium Pharmacy Systems, Zenoss, and Metron Aviation.

Mr. P...... is also a Board Member of The Mid-Atlantic Venture Association (MAVA) and a National Child Research Center (NCRC) Trustee and Chair of its Finance Committee. He is Co-Chair of MAVA's Capital Connection for both 2009 and 2010.

Mr. P...... holds an MBA from the Amos Tuck School of Business at Dartmouth College and a BA (magna cum laude) in classical history from Tufts University.

Nithi Vivatrat
Nithi V......

Nithi V...... is the chief operating officer of a technology and managed services provider to the national security community. As COO, Nithi is responsible for sales, marketing, and professional services.

Prior to that role, Nithi co-founded Claraview, a leading BI strategy and technology consultancy that was later acquired by Teradata in 2008. Nithi was instrumental in the spin-off of Clarabridge from Claraview and co-authored two of the underlying patents of Clarabridge's technology.

Prior to Claraview, Nithi held positions in technology, business development, and product management at MicroStrategy.

Nithi also serves on the board of directors of the Project on Government Oversight, a nonpartisan watchdog that champions good government reforms.

Nithi graduated from the Massachusetts Institute of Technology with a BS in Economics.

Sanju Bansal
Sanju B......

Sanju K. B...... has served as Executive Vice President and Chief Operating Officer since 1993 and was previously Vice President, Consulting since joining MicroStrategy in 1990.

He has been a member of the Board of Directors of MicroStrategy since September 1997 and has served as Vice Chairman of the Board of Directors since November 2000.

Prior to joining MicroStrategy, Mr. B...... was a consultant at Booz Allen & Hamilton, a worldwide technical and management consulting firm, from 1987 to 1990.

Mr. B...... received an S.B. in Electrical Engineering from the Massachusetts Institute of Technology and an M.S. in Computer Science from The Johns Hopkins University.


Funding Goal
Funding Raised So Far $84,255,816
Funding Commitments $0
Funding Remaining
Funding Type Common Equity
Pre-Money Valuation
Investor Ownership
Interest / Dividend
Previous Funding




Reston, VA 20190, US

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